FAQs

Kindly check the FAQ if you are not very familiar with the functioning of this website. If your query
different from the set of questions then please contact us at:
Email: customerservice@liveactive.in

SHOPPING INFORMATION

You can register by clicking on the “Sign Up” link at the top right corner of the homepage. Please provide the information in the form that appears. You can review the terms and conditions, submit the registration information.

Registration on www.bloomandbuzz.in is free.

You can visit website and add products to the cart without registration but will be able to checkout and place orders after registration. Registered members have to be logged in at the time of checking out the cart, they will be prompted to do so if they are not logged in.

Yes, you can add multiple delivery addresses in your account. However, remember that all items placed in a single order can only be delivered to one address. If you want different products delivered to different address you need to place them as separate orders

Each email address and phone number can be associated with one account only

You can pay for your order on bloomandbuzz.in using the following modes of payments.
Credit and debit cards (VISA / Mastercard / Rupay)
Netbanking
UPI

It is absolutely safe to use your card on www.bloomandbuzz.in. A recent directive from RBI makes it mandatory to have an additional authentication pass code verified by VISA (VBV) or MSC (Master Secure Code) which has to be entered by online shoppers while paying online using visa or master credit card. It means extra security for customers, thus making online shopping safer

Delivery Related

You will be able to check this detail at the time of checkout when you enter the address. If we are unable to deliver in your area – we will inform you before checkout.

There is no minimum order value needed for delivery.

Our customer service team is available throughout the week, from Monday to Saturday from 9 am to 6 pm. They can be reached via email at  customerservice@liveactive.in

If you face any issues with price, quality of products we will take every measure to address the issue. Please contact our customer support team with details of your order with the issue you faced.

We have a no questions asked return policy. In case you are not satisfied with a product received you can return it, you can contact our customer support team and we will do the needful.

The amount will be refunded to your account to use as store credit in your forthcoming purchases. In case of credit card payments we can also credit the money back to your credit card. Please contact customer support for any further assistance regarding this issue.

You can view your wallet balance and details in “My Wallet” section in “My Accounts” page.